Privacy Policy

Javi’s TV Mounting is operated by ProTier AV Installations LLC. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request information, schedule a service, communicate with us, or make a payment.

Information We Collect

We may collect information that you voluntarily provide, including your name, phone number, email address, service address, appointment details, service selections, property information, access notes, messages, and other information necessary to provide the requested service.

We may also collect limited website activity information, including pages viewed, approximate engagement time, referring source, advertising attribution parameters, device category, browser category, approximate location, booking progress, and interactions with important website controls.

Payment information is processed by authorized payment providers such as Square. Javi’s TV Mounting does not store complete payment card numbers or card security codes.

How We Use Information

We use information to:

1. Provide quotes and requested services
2. Schedule and manage appointments
3. Communicate about bookings and service changes
4. Assign technicians
5. Create and manage jobs
6. Create invoices and process payments
7. Respond to customer questions
8. Improve the website and booking experience
9. Measure the effectiveness of advertising
10. Prevent fraud, abuse, and security incidents
11. Comply with applicable legal requirements

Text Messaging

Customers may choose to receive service-related text messages from Javi’s TV Mounting. These messages may include booking confirmations, appointment reminders, scheduling changes, technician arrival notices, invoice and payment links, and customer support responses.

Message frequency varies. Message and data rates may apply.

Customers may reply STOP to opt out of future text messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing or receiving services.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with third parties.

We do not sell mobile phone numbers or SMS consent information.

Website Analytics, Advertising Measurement, and Cookies

We use Google Ads measurement and may use other analytics tools, cookies, and similar technologies to understand how visitors find and use our website and to measure whether advertising leads to a confirmed booking. Depending on the technology and your settings, the information processed may include the page URL, referrer, advertising click identifiers, campaign parameters, browser and device information, approximate location, and limited interaction or conversion events. When a Google tag loads, your browser may also transmit information such as its IP address to Google. We do not intentionally include passwords or complete payment card details in analytics or advertising events.

We use this information for measurement, site improvement, security, and attribution. Google explains how it processes information from sites using its services at How Google uses information from sites or apps that use our services. You can manage cookies through your browser and Google advertising preferences through My Ad Center.

Service Providers

We may use service providers to operate our website, booking system, communications, scheduling, invoicing, payment processing, analytics, and security. These providers may process information only as necessary to provide services on our behalf and subject to their applicable privacy and security obligations.

Google may process website and advertising-measurement information in connection with those services, subject to its applicable terms and privacy practices. Service-related SMS opt-in records and consent are not used for advertising measurement or shared with Google for marketing or promotional purposes.

Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain legitimate business records, resolve disputes, meet legal obligations, prevent fraud, and enforce agreements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, loss, or disclosure. No electronic storage or transmission method can be guaranteed to be completely secure.

Your Choices

You may choose not to provide optional information. You may also decline SMS consent and still schedule or purchase services.

To stop text messages, reply STOP. For assistance, reply HELP or contact Javi’s TV Mounting at (941) 266-8587.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The effective date at the top of this page identifies the latest revision.

Contact

For questions about this Privacy Policy or your information, contact Javi’s TV Mounting at (941) 266-8587.